飯店英語(化學工業出版社2007年出版圖書)

飯店英語

作者：李佳 主編
叢書名：
出版日期：2007年1月		書號：978-7-5025-9865-5
開本：16	裝幀：平	版次：1版1次	頁數：192頁

本書用英語系統地介紹了飯店各個部門的工作，並詳細地總結了服務中可能遇到的各種情形，通俗、易懂、全面、實用，同時也增加了飯店經營過程中可能遇到的新知識，使教材更貼近現代飯店服務的需要。全書共分四部分——前台服務、客房服務、餐飲服務和其他服務。

目錄

Unit1Reservation3
1AcceptingaReservation3
2TheHotelisfullyBooked3
3ChangingtheReservationDate4
4CancellingtheReservation4
Unit2Checkin9
1CheckinginfortheGuestwithReservation9
2CheckinginfortheGuestwithoutReservation9
3CheckinginforaGroup10
4NoReservationandtheHotelisfullyBooked11
Unit3CallingService15
1PagingaGuest15
2CallingfortheGuest15
3LeavingaMessage16
4PlacingMorningCalls16
Unit4ExchangingMoney21
1NormalProcedure21
2TheNightChangeLimits21
3CashaCheck22
4There’sNoFullExchangeService22
Unit5DeliveringLuggage25
1AttheDoor25
2AfterCheckingin25
3ArrivingattheRoom26
4DeliveringBagstotheWrongRoom26
5BeforeCheckingout27
Unit6Information31
1GivingDirectionstotheHotel31
2GivingInformation31
3IntroducingaboutEntertainmentintheHotel32
4AbouttheRestaurants32
5WheretoBuysomeCigarettes33
Unit7Checkout37
1PayinginCash37
2PayingwithCreditCards37
3ExplainingtheBill38
4TheHotelDoesn’tAcceptPersonalChecks38
Unit8OtherServices41
1GreetinganArrivingGuest41
2DepositingBags41
3DeliveringLettersfortheGuests42
4WhentheGuestsWanttheKeys42
5BookingaPlaneTicket43
PARTTWOHOUSEKEEPINGSERVICES
Unit1FloorAttendants47
1ShowingtheGueststotheirRooms47
2IntroducingtheRoomFacilities47
3AbouttheHotelServices48
Unit2ChamberService51
1CleaningtheRoom51
2AskingforanEarlyCleaning51
3TurndownService52
Unit3LaundryService57
1ExplainingLaundryService57
2DemandingLaundryService57
3SuggestingExpressLaundryService58
Unit4MiscellaneousServices61
1ProvidingSomethingExtraonRequest61
2ShoppingforGuests61
3AboutRoomService62
Unit5SpecialProblems65
1BabysittingService65
2Compensation65
3ASickGuest66
Unit6DealingwiththeComplaints69
1ToiletProblem69
2TelevisionProblem69
3TheAirConditionerisoutofWork70
4PeopleNextDoorareNoisy70
Unit7LostandFound75
1MyNecklaceisMissing75
2WhentheGuesthasCheckedout75
3MailingtheLostPropertytoitsOwner76
4YourBaghasbeenFound77
Unit8CreatingaHomeawayFromHome79
1ABirthdayParty79
2ABigSurprise79
3WishYouaPleasantHeart80
PARTTHREEFOOD&BEVERAGESERVICES
Unit1ReservingaTable85
1AReservationforMrsDunlop85
2ReservingaBanquet85
3Overbooking86
Unit2SeatingGuests89
1SeatingtheGuestwithaReservation89
2SeatingtheGuestwithoutaReservation89
3WeWantaLargerLazySusan90
Unit3TakingOrders93
1TakingalaCarteOrder93
2OrderingDinnerforTwo94
3OrderingBreakfast94
Unit4ServingDishes99
1AChineseBanquet99
2IntheCoffeeShop100
3AttheBar100
Unit5RoomService105
1ReplenishingtheMiniBar105
2OrderingRoomService105
3SendingtheOrderedMealtotheGuest’sRoom106
Unit6CateringforGuests109
1HavingBirthdayinChina109
2EnjoyingMoonCakes109
3ArrangingSpecialFood110
Unit7Complaints115
1ComplainingaboutDish115
2WeareinaHurry115
3WrongBill116
Unit8WaysofPayment121
1PayingbyCash121
2PayingwiththeCreditCard121
3SigningtheBill122
PARTFOURAUXILIARYSERVICES
Unit1ServicesforBusiness129
1Copying129
2FaxSending129
3SendingEmail130
4Typing130
Unit2ServicesforMeetingandExhibition133
1BookingaMeeting133
2ArrangingtheMeetingRoom133
3BookinganExhibition134
4HandlingtheUrgentNeeds135
Unit3ServicesforHealth139
1Swimming139
2SaunaBath139
3Bowling140
4BodyBuilding141
Unit4ServicesforRecreation145
1NightClub145
2Dancing146
3SeeingaMovie146
4CommentonSports147
Unit5ServicesforBeauty151
1HavingaHairCut151
2HavingaHairDone151
3HavingaHairDyed152
4HavingaFacialTreatment153
Unit6ServicesforShopping157
1ChoosingSilkFabrics157
2ChineseCultureandTea157
3ChoosingSouvenirGift158
4ChoosingTraditionalChinesePaintings159
Unit7ServicesforTourism163
1AskingInformationaboutTraveling163
2AskingabouttheSights163
3ReservingaNaturalSceneryTour164
4ArrangingtheItinerary165
Unit8OtherServices169
1SeeingtheDoctor169
2OrderingaTaxi170
3ChargingforChildren170
4AGuestwithAnimals171
AppendixⅠAWelcomeLetterfromtheHotelManger173
AppendixⅡOnlineBooking174
AppendixⅢChineseCuisine175
AppendixⅣWesternCuisine177
AppendixⅤTermsofRoomServices179
Reference181