《飯店英語》是2007年武漢大學出版社出版的圖書，作者是饒莉啦。
基本介紹
- 書名：飯店英語
- 作者：饒莉啦
- ISBN：7307055279，9787307055278
- 定價：￥29.00元
- 出版社：武漢大學出版社
- 出版時間：2007-01
- 裝幀：平裝
內容簡介,圖書目錄,
內容簡介
本書針對高職高專學生的實際需求和教育的特殊規律，從我國旅遊業的實際需要出發，緊密結合飯店行業的工作特點，以涉外飯店一線部門的服務流程和崗位職責為主線，概括了涉外飯店的主要服務內容和規範用語。本書加配由純正美語錄製的MP3光碟，更適宜教師和學生使用。
圖書目錄
PartOneTheFrontOffice
Unit1RoomReservations
Dialogue1ALongDistanceCallReservation
Dialogue2AGroupReservation
Dialogue3AnIndividualReservation
Unit2AttheReceptionDesk
Dialogue1RegisteringanIndividualGuest
Dialogue2ReceivingaTourGroup
Dialogue3ExtendingStay
Unit3TheBellboy
Dialogue1ShowingaGuesttotheFloor
Dialogue2IntroducingtheRoomFacilities
Dialogue3RunningErrandsfortheGuest
Unit4TheCashier
Dialogue1ExchangingMoney
Dialogue2CheckingOut
Dialogue3PayingwithCreditCards
Unit5AttheBusinessCenter
Dialogue1MailService
Dialogue2InternetService
Dialogue3SendingaFax
Unit6ChangingtheRoom
Dialogue1ChangingtheRoom
Dialogue2It'sTooNoisy
Dialogue3ARoomwithAKing-sizeBed
PartTwoTheHousekeepingDepartment
Unit1MakinguptheRoom
Dialogue1CouldYouDoOurRoomFirstNextTime
Dialogue2WhatTimetoCleanYourRoom
Dialogue3Turn-downService
Unit2LaundryService
Dialogue1IntroducingLaundryService
Dialogue2ExpressLaundryService
Dialogue3IntheLaundry
Unit3Wake-upCallService&SpecialService
Dialogue1Wake-upCallService
Dialogue2Baby-sittingService
Dialogue3PreparingforaBirthdayParty
Unit4MiscellaneousService
Dialogue1MaintenanceService
Dialogue2Complaints
Dialogue3TheLostDiamondEarrings
PartThreeFoodandBeverageDepartment
Unit1ChineseRestaurant
Dialogue1ReservingaTable
Dia|ogue2AtaChineseRestaurant
Dialogue3ChineseCuisine
Unit2WesternRestaurant
Dialogue1AtaWesternRestaurant
Dialogue2DiningalaCarte
Dialogue3WineSales
……
PartFourShoppingandEntertainingServices
Appendix
KeytoExercises
參考書目
