《飯店服務英語》是2004年高等教育出版社出版的圖書，作者是姜文宏、 李玉娟。
基本介紹
- 書名：飯店服務英語
- 作者：姜文宏、 李玉娟
- ISBN：9787040252927
- 類別：圖書 > 管理 > 英語
- 頁數：258頁
- 定價：￥23.30
- 出版社：高等教育出版社
- 出版時間：2004-04-01
- 裝幀：平裝
- 開本：16開
內容簡介,目錄,
內容簡介
《飯店服務英語》是普通高等教育“十一五”國家級規劃教材，是原新世紀高職高專教改項目成果教材《飯店服務英語》的第二版。《飯店服務英語》是根據飯店業相關職業崗位群的實際工作需要，從切實提高飯店服務人員的英語語言交際能力出發進行構思、設計和編寫的，形式新穎、選材獨到、內容豐富、語言規範、針對性強，對高職高專院校飯店管理與服務專業學生英語語言交際能力的強化訓練具有較高的實用價值。全書共設4個專題25個單元，每個單元包括單元要點、模擬訓練、拓展閱讀、綜合練習4個部分。書後附有飯店服務英語常用專業辭彙。《飯店服務英語》還附有MP3錄音光碟，可作為聽、說訓練素材。《飯店服務英語》可作為高等職業院校、高等專科學校、成人高等院校、套用型本科院校飯店管理與服務專業及相關專業的教學用書，也可供五年制高職、中職學校學生使用，還可作為飯店從業人員的業務培訓教材和參考讀物。
目錄
Workshop One English for Front Office
Unit 1 Room Reservation
Part OneKey Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1 Receiving a Reservation (Basic Procedures )
Dialogue 2 A Group Reservation
Dialogue 3 We Are Fully Booked
Classroom Activities
Part Three Extended Reading
Advance Reservations
Part Four Exercises
Unit 2 Reception
PartOneKey Points for Teaehing, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part Two Simulation Training
Technical Terms
Sentence Pattems
Sample Dialogues
Dialogue 1A Guest with Advance Reservation Checks in
Dialogue 2Registering a Tour Group
Dialogue 3Receiving a Walk-in Guest
Classroom Activities
Part Three Extended Reading
What Should Hotel Receptionist Do?
Part Four Exercises
Unit 3 Bell Service
Part One Key Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
PartTwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1Receiving a Guest & Bringing Him to His Room
Dialogue 2Running Errands for Guests
Dialogue 3Getting down the Luggage before the Guests Check out
Dialogue 4Hiring a Taxi
Classroom Activities
Part ThreeExtended Reading
The Front Desk Employees
Part FourExercises
Unit 4Money Exchange
Part OneKey Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1An Overseas Call
Dialogue 2Morning Call
Dialogue 3Taking a Message
Classroom Activities
Part ThreeExtended Reading
Telephone Calls
Part FourExercises
Unit 6Information
Part OneKey Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1Inquiring about Telephone Fee
Dialogue 2Giving Information
Dialogue 3Posting a Letter
Classroom Activities
Part ThreeExtended Reading
Ways of Categorizing Hotels
Part Four Exercises
Unit 7Complaints
Part One Key Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1Misunderstandings at the Front Desk
Unit 8 Paying the Bill and Checking out
Workshop TwoEnglish for Housekeeping Department
Unit 9 Room Cleaning
Unit 10 Guests' Requests
Unit 11 Laundry and Valet Service
Unit 12 Room Service
Unit 13 Lost and Found
Unit 14 Damage and Compensation
Unit 15 Problems and Maintenance
Workshop Three English for Food and Beverage Department
Unit 16 Table Reservation
Unit 17 Receiving Diners
Unit 18 Taking Orders and Recommendations
Unit 19 Chinese Food Restaurant
Unit 20 Western Food Restaurant
Unit 21 Buffet and Coffee Shop
Unit 22 Complaints
Unit 23 Payment
Unit 24 Beverage Service
Workshop Four English for Other Departments
Unit 25 Sample Dialogues for Other Departments
