《民航客運英語教程》是2012年科學出版社出版的圖書，作者是陳健、劉穎。該書講述了民航客運的各個地勤服務崗位的服務內容和流程。
基本介紹
- 書名：民航客運英語教程(CD).
- 作者：陳健、劉穎
- ISBN：978-7-03-033295-0
- 定價：￥39 元
- 出版社：科學出版社
- 出版時間：2012年8月
圖書簡介,圖書目錄,
圖書簡介
本書以豐富多樣的場景對話模式，系統全面地介紹了民航地勤服務各個崗位的服務內容和流程。全書內容共分10 章31 個單元，包括票務服務、登機服務、安檢服務、候機服務、特殊旅客服務、非正常航班服務、海關服務、檢驗檢疫服務、邊境服務及其他服務。本書重視語言的交際功能，內容編排做到實際情景與語言功能相結合、講與練相結合，以有效地提高學生的實際語言運用能力。每個單元還配有相應的練習，以鞏固對知識點的運用。
圖書目錄
Chapter 1 Ticket Service
Unit 1 Information Enquiry 2
Unit 2 Telephone Reservation 11
Unit 3 At a Booking Office 21
Chapter 2 Ticket and Baggage Check-in Service
Unit 1 Ticket Check-in Service 32
Unit 2 Carry-on Baggage Service 39
Unit 3 Checked Baggage Service 46
Unit 4 Lost and Damaged Baggage Service 58
Chapter 3 Security Check Service
Unit 1 Certificates and Baggage Inspections 70
Unit 2 Check by Hand and Machine 76
Chapter 4 Waiting and Boarding Service
Unit 1 Service in Waiting Lounge 86
Unit 2 Other Service for Waiting Passengers 93
Unit 3 Service for Boarding Passengers 103
Chapter 5 Special Passengers Service
Unit 1 VIP Passengers Service 110
Unit 2 Pregnant Women & Passengers with Children Service 115
Unit 3 Unaccompanied Minors Service 122
Unit 4 Other Special Passengers Service 128
Chapter 6 Irregular Flight Service
Unit 1 Weather Delays 136
Unit 2 Maintenance Delays 147
Unit 3 Other Delays 155
Unit 4 Services for Delayed Passengers 165
Chapter 7 Customs Inspection Service
Unit 1 Red and Green Channel System 174
Unit 2 Going through the Red Channel 182
Unit 3 Going through the Green Channel 190
Chapter 8 Quarantine Inspection Service
Unit 1 Quarantine Inspection of Passengers 200
Unit 2 Quarantine Inspection of Aircraft Crew 209
Chapter 9 The Immigration Inspection
Unit 1 Entry Inspection 214
Unit 2 Departure Inspection 225
Unit 3 Transit and Group Inspection 232
Chapter 10 Other Service
Unit 1 Shopping and Entertaining 240
Unit 2 Lost and Found 249
Unit 3 Information Service 257
Keys 266
主要參考文獻 278
Unit 1 Information Enquiry 2
Unit 2 Telephone Reservation 11
Unit 3 At a Booking Office 21
Chapter 2 Ticket and Baggage Check-in Service
Unit 1 Ticket Check-in Service 32
Unit 2 Carry-on Baggage Service 39
Unit 3 Checked Baggage Service 46
Unit 4 Lost and Damaged Baggage Service 58
Chapter 3 Security Check Service
Unit 1 Certificates and Baggage Inspections 70
Unit 2 Check by Hand and Machine 76
Chapter 4 Waiting and Boarding Service
Unit 1 Service in Waiting Lounge 86
Unit 2 Other Service for Waiting Passengers 93
Unit 3 Service for Boarding Passengers 103
Chapter 5 Special Passengers Service
Unit 1 VIP Passengers Service 110
Unit 2 Pregnant Women & Passengers with Children Service 115
Unit 3 Unaccompanied Minors Service 122
Unit 4 Other Special Passengers Service 128
Chapter 6 Irregular Flight Service
Unit 1 Weather Delays 136
Unit 2 Maintenance Delays 147
Unit 3 Other Delays 155
Unit 4 Services for Delayed Passengers 165
Chapter 7 Customs Inspection Service
Unit 1 Red and Green Channel System 174
Unit 2 Going through the Red Channel 182
Unit 3 Going through the Green Channel 190
Chapter 8 Quarantine Inspection Service
Unit 1 Quarantine Inspection of Passengers 200
Unit 2 Quarantine Inspection of Aircraft Crew 209
Chapter 9 The Immigration Inspection
Unit 1 Entry Inspection 214
Unit 2 Departure Inspection 225
Unit 3 Transit and Group Inspection 232
Chapter 10 Other Service
Unit 1 Shopping and Entertaining 240
Unit 2 Lost and Found 249
Unit 3 Information Service 257
Keys 266
主要參考文獻 278
