廣州白雲漢莎航空食品有限公司

2004年3月31日，廣州白雲國際機場漢莎航空食品有限公司由廣州白雲國際機場股份有限公司和德國漢莎（亞洲）控股有限公司共同出資成立，總投資額1.5億人民幣。

基本介紹

• 公司名稱：廣州白雲漢莎航空食品有限公司
• 成立時間：2004年3月31日
• 經營範圍：食品加工
• 公司性質：中外合資
• 總投資額：1.5億人民幣

餐食品種

Various meal options

在航空餐食品種開發方面，我公司主要有三大方向：一是根據國際市場需求，做出標準高、品質優、味道正的各國餐食。二是利用“中西合璧”的方法研製新口味，將中國的傳統八大菜系和西餐結合，給旅客更多的選擇。三是繼續致力於推動粵菜，好使廣東地方美食得以傳播。

In terms of meal development, our company is aiming to achieve three different goals. They are:

Firstly, to provide delicious meals with high standard, and excellent quality to our customers;

Secondly, to develop different tastes and integrate some new elements into our menu by combining Chinese style and western style in our food production technology. We have already integrated the eight main local Chinese cooking styles into the western meals in order to offer more choices to our customers;

Thirdly, to continue developing our specialty: Canton food. By providing local style food to different customers, Canton eating culture can then be spread around the world.

在為航空旅客提供普通餐食的同時，我公司還積極為旅客配送特種餐食。如：無糖餐、無乳糖餐、無麵筋餐、低纖維餐、低熱量低脂肪餐、低膽固醇餐、低蛋白餐、低鹽餐、低嘌呤餐、高纖維餐、兒童餐、海鮮餐、生果蔬菜餐、西方齋、亞洲/印度齋、東方齋、印度教齋、穆斯林齋等。

In addition to providing ordinary meals, we also provide special-ordered meals to our customers. We provide many options for the special orders, which include:

Diabetic Meal、No Lactose Meal、Gluten Free Meal、Low Calorie Low Fat Meal、Low Protein Meal、Low Sodium Meal、Purine Meal、Child Meal、Low Cholesterol Meal、High Fiber Meal、Seafood Meal、Fruit Plate Meal/ Raw Vegetable Meal Vegetarian-ovolacto Meal、Asian Vegetarian Meal、Hindu Meal、Oriental Vegetarian Meal、Muslim Meal.

前景展望

Our vision

回眸過去，我們感嘆萬千，在公司的前進與發展過程中，在全體員工共同努力下航空配餐服務水平不斷提高。立足今日，我們躊躇滿志，新的國際航空配餐業務的開發為我們公司的發展壯大源源不斷地輸入了動力。展望未來，我們充滿希望，三大公司的強強聯合，將進一步盤活資源，實現優勢互補，廣州白雲國際機場漢莎航空食品有限公司將不斷拓展航空食品發展空間，將航空配餐服務越做越好。

Reviewing the past, we have had a wonderful and valuable experience. Owing to the great effort being put into our company by of all the staffs, our service standard have been raising continuously. In the future, we are full of hope. The combination of the power from the three parent companies provides us with an infinite potential, helps us to strengthen our competitiveness, optimizes our resources and becomes an expert in different aspects. These advantages will definitely help us in our business expansion in the foreseeable future. Above all, we will continue to do our best and bring true excellence to our customers in the coming years.

企業文化

服務宗旨：

比客戶的要求做得更多，比客戶的期待做得更好。

Our principal: “accomplish more than what our customers require, do better than what our customers expect”

經營理念:

爭創服務品牌，加強與國際接軌，

積極開拓市場，走質量效益道路。

Our guideline: “to create a super brand of our service, to align with the international standard, to develop new market and to gain high profit by providing outstanding quality products.”

質量方針：安全、穩定的品質保證

先進、嚴格的科學管理

優質、和諧的顧客服務

Guideline for quality pursuing:

l Secure and stable quality guarantee;

l Advanced and strict scientific management;

l Outstanding and refined customer services.

經營範圍

Our business

經營範圍：

航空餐食生產（含清真食品）；中西餐、飲品、機上供應品、紀念品、食品加工銷售；倉儲業務，農副產品收購。

In-flight meal production (including Halal meal);　Chinese and Western meals、drinks 、in-flight supplements、souvenirs、　storage service、food-related production purchase and distribution。

嚴格原料採購

Stringent purchasing standard

公司對供應商及其產品進行嚴格的評審和檢驗，只使用評審合格的供應商供應的檢驗合格原料，從第一工序確保航空餐食安全。公司採購部還綜合考慮原料的消耗量、原料貯存情況、原料供應受季節變化影響情況及運輸時間來準確計算鮮活原料的使用量，採取適量多次的訂購方法嚴格控制採購數量，保證了原料的新鮮。

Stringent standard and evaluation system have been applied to our suppliers and their products. Only qualified products supplied by qualified suppliers will be accepted.

We emphasize the food safety from the very beginning. Meanwhile, by correcting and analyzing various specific data which includes material consumption, inventory documentation, seasonal influence and transportation timing, our purchasing department is able to calculate accurate figures on the actual consumption for different materials.

We also adopt the strategy of “attaining accurate quantity by frequent ordering” to guarantee the freshness of our raw materials.

標準餐食製作

Standard meal production

崗位分工合理明確是保證生產部高效率運轉的前提，生產部下設 “預加工”“中廚房”、“西廚房”、“冷廚房”、“麵點加工間”、“甜品間”、“清真房”、“日本廚房”“中廚擺餐間”“綜合擺餐間”等專門的配餐間，在每個配餐間裡，又有專門的崗位分工，並形成了工作標準，廚房員工各司其職。

Owing to an effective division of labour, we are enjoying high efficiency in our production department. The work has been divided among different sections which consist of pre-production department, Chinese kitchen, Western kitchen, cold kitchen, pastry, dessert kitchen, Halo kitchen, Japanese kitchen, Chinese trays setting department and general tray setting department. In addition, our staffs are being assigned with different areas of responsibility in each department to create an efficient and effective workforce.

品質控制

Integrated quality control system

品質控制一直是公司的重要工作之一，公司設有專門負責質量管理工作的品質控制部。目前，公司已建立ISO9001：2000質量管理體系以及HACCP食品安全管理體系並積極加入漢莎全球質量體系（簡稱GQS）。加入GQS將使我們的服務與航空公司（特別是國外航空公司）需求和標準更加吻合。（品控部、檢驗室圖）

Quality control is always the key point emphasized by the administrators. Thus, we have established the quality control department- QA department. As a result, our production system are running under the regulation of ISO9001 standard, 2000 quality management system and HACCP food safety management system. Furthermore, we have joined the Lufthansa global quality control system (GQS), which has greatly shifted our service level beyond the requirement of our customers (especially those of our foreign airline companies).

公司對餐食質量的管理主要從安全和品質兩大方面入手。

1、食品安全方面。通過建立HACCP食品安全體系，確定了6個關鍵控制點，10個控制點，確保食品安全。

2、品質方面。通過制定和執行採購規格書、餐譜、餐食裝機圖，進行餐食重量檢查和餐食品評，保證成品餐食符合航空公司的要求。

In terms of food quality management, great attention has been paid to two different aspects: food safety and quality:

1. Food safety. By introducing HACCP food safety system, we have established 6 key control points and 10 normal control points to guarantee food safety;

2. Food quality. By following the purchasing specification, menu specification and loading diagram, executing periodic meal weight checking and food quality inspection, we have built up a solid regulation base for providing qualified food to the airline companies.

餐食配送

Efficient and effective meal delivery

準確快捷的離港系統：保證航班信息及時有效傳達到公司生產部門。

強大的配送協調能力:裝備齊全、數量巨大的食品配送車，耐心細緻、訓練有素的食品配送人員。

Accurate and efficient flight departure system: play an important role in distributing flight information to different departments.

Strong capacity in meal delivery: the dispatching department has introduced fully equipped delivery trucks and a well-trained drivers’ team.

試餐環境

Elegant meal-tasting environment

貴賓室內，格調高雅、環境清幽。展廳南連備餐房，北接試餐室。窗明几淨，帷外風光爭入鏡；迴廊曲折，架上航模競先飛。紫屏之後，芭蕉展翠；博古架上，水晶現紫。好一個品嘗美食的好地方！

A lofty environment created in our VIP room is provided to our distinguished guests for enjoying the meal tasting.

安全監控

Comprehensive safety monitoring system

安檢門：通過設立金屬物品探測儀，對進入配餐大樓的人員進行檢測，防止外來人員帶入影響航空餐食安全的物品。

Metallic detector: by installing the metallic detecting system, we have implemented stringent checking process to each entering person. The system can effectively prevent the outsider from bringing in forbidden items affecting our food safety.

監控室：對整棟配餐大樓進行全面監控，有效地掌握著配餐大樓的安全情況。

Monitoring control room: we have implemented a general monitoring system in the building that each and every corner is under surveillance at all times. The adoption of this system guarantees the safety of our food production building.

Advanced catering facilities

為更好地滿足日益增長的市場需求，公司不斷引進國內外航空配餐領域的先進設備, 至今為止設備總價值達7千萬元人民幣。一系列的烹飪、清洗、蒸汽、攪拌、包裝、配電、軟水、空調、冷庫、抗菌風道、弱電監控等設備和品控實驗室、洗衣房配套設備提高了工作效率，提供了品質保證，提升了配餐水平。

In order to become a leader in the in-flight catering service industry and to fulfill the needs of the expanding market, our company has been sourcing advanced equipments from all over the world. Until now, the total value of our equipment amounts to 70 million RMB. Our equipments include a series of cooking, baking, washing, steam-handling, stirring, packing, power supplying, soft water, air-condition, chiller controlling, anti-bacteria ventilation channel and the electricity level monitoring facilities. The quality control laboratory and the supplementary laundry facility have also greatly enhanced our working efficiency and raised our service level.