《The Measure of Library Excellence》是2007年McFarland & Co Inc Pub出版社出版的圖書，作者是Wilson, Despina Dapias、Tufo, Theresa Del、Norman, Anne E. C.。
基本介紹
- 書名：The Measure of Library Excellence
- 作者：Wilson, Despina Dapias、 Tufo, Theresa Del、 Norman, Anne E. C.
- 出版社：McFarland & Co Inc Pub
- ISBN：9780786430369
內容簡介
Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making。
