基本介紹
- 畢業院校：美國賓夕法尼亞大學
- 學位/學歷：博士
- 職業：教師
- 專業方向：情感智力、跨文化交流、中國文化
- 任職院校：復旦大學管理學院
人物經歷,研究方向,學術成果,期刊論文,案例,
人物經歷
博士,管理學,美國賓夕法尼亞大學
碩士,管理學,美國賓夕法尼亞大學
學士,化學工程,加拿大渥太華大學
研究方向
情感智力、跨文化交流、中國文化學術成果
學術成果
期刊論文
1. Michael W. Morris, Zhen Xiong (George) Chen, Lorna Doucet, and Yaping Gong. 2017. A giant of cultural research: seeing further from the shoulders of Kwok Leung. Management and Organization Review 13(4).703-711.
2. Lu Wang, Lorna Doucet, Mary Waller, Karin Sanders, and Sybil Phillips. 2016. A laughing matter: patterns of laughter and the effectiveness of working dyads. Organization Science 27(5).1142–1160.
3. Lorna Doucet, Bo Shao, Lu Wang, and Greg R. Oldham. 2016. I know how you feel, but it does not always help: Integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance. Journal of Service Management 27(3).320-338.
4. Bo Shao, Lu Wang, David Cheng, and Lorna Doucet. 2015. Anger suppression in negotiations: the roles of attentional focus and anger source. Journal of Business and Psychology 30(4).747–758.
5. Bo Shao, Lorna Doucet, and David R. Caruso. 2015. Universality versus cultural specificity of three emotion domains: Some evidence based on the cascading model of emotional intelligence. Journal of Cross-Cultural Psychology 46(2).229-251.
6. Lorna Doucet, Karen Jehn, and Guorong Zhu. 2012. Intra- and inter-cultural conflicts in China: An exploratory study. Frontiers of Business Research in China 6(4).475-495.
7. Lorna Doucet, Sherry M.B. Thatcher, and Matt E. Thatcher. 2012. The effects of positive affect and personal information search on outcomes in call centers: An empirical study. Decision Support Systems 52(3).664-673.
8. Lorna Doucet, Karen A. Jehn, Elizabeth Weldon, Xiangming Chen, and Zhongming Wang. 2009. Cross-cultural differences in conflict management: An inductive study of Chinese and American managers. International Journal of Conflict Management 20(4).355-376.
9. Anat Rafaeli, Lital Ziklik, and Lorna Doucet. 2008. The impact of call center employees’ customer orientation behaviors on service quality. Journal of Service Research 10(3).239-255.
案例
Lorna Doucet and Liang Dong, Culture Change at TNT China, Copyright © 2011 CEIBS, 2011.
Lorna Doucet and Zimin Huang, Vanke’s Wang Shi – Harsh Criticism, Copyright © 2010 CEIBS, 2010.
